Case Study
AI-Ready Backlog
When user stories stopped being enough
Jarrod W. Murray
Modernizing complex software through UX, product strategy, and systems thinking.
My user-centered, iterative approach:
Understand
Researching users, workflows, operational pain points, and business constraints
Simplify
Turning complex systems into scalable, understandable experiences
Align
Bridging product, UX, engineering, and stakeholder priorities
Validate
Testing assumptions, refining workflows, and measuring outcomes
Case Study
Beyond the Login
The login screen is the easy part
Case Study
Smart Launcher
The front door to website conversations
Case Study
Know Your Audience
The Value of UX through Rapid Iteration
Case Study
Platform One (P1)
Building a commercially-viable SaaS product
Case Study
Carte Blanche UX
Establishing a user-centered UX practice
Case Study
High Risk Queue
Information Hierarchy & Data Visualization collide
Case Study
Password Reset
Problems with customers’ credentials
Case Study
Online Claims
The struggles of establishing a UX practice
